A Failure of Customer Service

by Neale McDavitt-Van Fleet

I rode the Toronto tram system on a recent trip to Toronto. I had to go from the subway to my hotel, and so thought the tram would be the best way. Unfamiliar with the city, or the tram system, I stood next to the driver to get directions of where to go.

“If you want to go there, you should get off at the next stop” he told me.

“Ok, great. That sounds good. Thank you.” I replied, as I walked to the door to get off.

The tram proceeded to blow straight through my stop.

“I thought you said that was my stop.” I said, a little miffed.

“Yeah, but you didn’t ring the bell” he replied, matter-of-factly.

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